Kajabi Accessibility Checklist 2026 | WCAG 2.1 AA & EAA Compliance
Last updated: 2026-04-08
Kajabi has become one of the leading platforms for course creators, coaches, and digital entrepreneurs to build websites, sell online courses, and manage memberships. While Kajabi provides polished templates and a streamlined user experience for site owners, the accessibility of the sites it generates often falls short of WCAG 2.1 AA standards. This is a significant concern as online education platforms must be accessible to learners with disabilities, both as a legal requirement under the European Accessibility Act (EAA) and the Americans with Disabilities Act (ADA), and as a moral imperative to ensure equal access to education. Kajabi sites present unique accessibility challenges because they combine marketing landing pages, e-commerce checkout flows, video course players, and community or membership areas, each with its own set of potential barriers. Course creators who rely on Kajabi often have limited technical expertise, making it essential to identify issues that can be resolved through Kajabi's built-in settings versus those that require custom code injection. This checklist walks you through the most common accessibility barriers found on Kajabi-powered sites and provides practical, step-by-step remediation guidance for each one.
Common Accessibility Issues
Kajabi's built-in video player for course content often lacks full keyboard accessibility. Users who cannot use a mouse may be unable to play, pause, or seek through video lessons. Volume controls, playback speed options, and fullscreen toggles may not be reachable via keyboard. This effectively locks out keyboard-only users and screen reader users from the core product: the course content itself.
Test the video player with keyboard-only navigation (Tab, Enter, Space, Arrow keys). If Kajabi's native player is not fully keyboard accessible, consider embedding videos from a platform with better accessibility support, such as YouTube or Vimeo, which provide keyboard-accessible players. Use Kajabi's custom code injection feature to add an accessible video player library like Able Player or Plyr if needed.
Many Kajabi course creators upload video lessons without captions or transcripts. This makes video content inaccessible to deaf and hard-of-hearing learners, and also impacts learners in noisy environments or those who prefer reading. Auto-generated captions are often inaccurate for technical or specialized course content.
Add accurate closed captions to every video lesson. Use a professional captioning service or tools like Otter.ai or Rev.com for initial transcripts, then manually review and correct them. Upload captions as SRT or VTT files to your video hosting platform. Additionally, provide a downloadable text transcript for each video lesson in the course resources section.
Kajabi's landing page templates frequently use light text on gradient backgrounds, white text on hero images, or subtle gray text for secondary content. These design choices can result in contrast ratios well below the WCAG 2.1 AA minimum of 4.5:1 for normal text and 3:1 for large text, making content difficult or impossible to read for users with low vision.
Check all text-background combinations on your Kajabi pages using a contrast checker tool. In the Kajabi page builder, adjust text colors and background colors to meet minimum contrast ratios. For text overlaid on images, add a semi-transparent dark overlay behind the text. Avoid using images as backgrounds for text-heavy sections whenever possible.
Kajabi's checkout and payment forms sometimes rely on placeholder text instead of visible labels, which disappear once the user starts typing. Error messages may not be programmatically associated with form fields, meaning screen reader users may not know which field has an error or what the error is.
Kajabi's checkout forms have limited customization, but you can use the custom code injection area to add visible labels and improve error handling. Test the full checkout flow with a screen reader (VoiceOver or NVDA). If issues persist, contact Kajabi support to report accessibility bugs in their checkout component, as this is a platform-level issue that affects all Kajabi users.
Kajabi-generated pages often lack skip navigation links and proper ARIA landmark roles. Keyboard users must tab through the entire header, navigation menu, and sidebar on every page before reaching the main content. This is especially problematic on course pages with extensive navigation menus.
Use Kajabi's Header Code Injection to add a skip-to-content link at the top of every page. Add it as the first focusable element in the header: <a href='#main-content' class='skip-link'>Skip to content</a>. Then use the Footer Code Injection to add an id='main-content' attribute to the main content wrapper using JavaScript. Style the skip link to be visually hidden until focused.
Kajabi-Specific Tips
- Use Kajabi's Code Injection feature (Settings > Site > Code Injection) to add accessibility improvements that the page builder doesn't support natively.
- Test your course player, checkout flow, and membership login with keyboard-only navigation before launching.
- Provide text-based alternatives (transcripts, summaries) for all video and audio course content.
- When using Kajabi's pipeline feature for multi-step pages, ensure each step has a clear heading and progress indicator.
- Review Kajabi's built-in email templates for accessibility, as these are often overlooked but must also be accessible.
Recommended Tools
axe DevTools
A browser extension that scans your Kajabi pages for WCAG violations and provides detailed fix guidance for each issue found.
WebAIM Contrast Checker
Test the color combinations used in your Kajabi templates to verify they meet WCAG 2.1 AA contrast requirements.
WAVE
A free web accessibility evaluation tool that provides visual feedback about the accessibility of your Kajabi site directly on the page.
Further Reading
Other CMS Checklists
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